I’ve spent the better part of the past year evangelizing the potential and promise of social media to my internal clients. The seeds I’ve cast have finally found fertile ground. As the product marketing teams I serve look ahead to 2010, they are asking that social media be a part of those plans.
“We want a blog.”
At the risk of insulting my savvy readers, I’m just going to say it … a blog is not a social media strategy. It’s a tactic, just like a news release.
You want a blog? To talk about what? To whom? How often? I can’t just wave my magic PR wand and make it happen. Pros like Chris Brogan, Seth Godin and Darren Rowse just make it look that easy.
Social media is resource intensive. Oh sure, much of the technology and tools such as Twitter or blogging platforms are essentially free, but that just means everyone else can and does use them. Ever attend a 5-year-old’s birthday party and try to have a conversation without yelling? Now you’re getting the picture. It takes time, strategy and mental resources to rise above the din.
Is it worth it? Absolutely, if it supports your objective. Does it take a cross-functional, cross-discipline team to make it happen? You can bet your Facebook Farmville on that.
Like other companies, we are building our social media bicycle while we are riding it. We continue to debate and define roles and responsibilities for social media. At best, it’s a gray area between marketing and PR.
Social media enable companies to speak directly to customers and markets without the filter of the editors and reporters of traditional media that PR was originally chartered with communicating to. For that reason, we currently view social media tools and tactics more a function of marketing. The contribution that PR makes is in the messaging content. Our PR support function is simply not designed or resourced to support social media at the tactical level.
Today, I met with two of National Instruments’ social media mavens, Deirdre Walsh, community and social media manager, and Emilie Kopp an engineer and social media “soldier.”
They have a cross-functional “Communities Team” that includes representatives from product marketing, web, IT, services … you get the idea. PR’s role is in brand and reputation management.
Deirdre and Emilie were nice enough to share their tips, tricks and best practices … and highly recommended “Groundswell” by Forrester analysts Josh Bernoff and Charlene Li
So the conversation continues and I’ve got some reading to do.
What’s your take? Leave your comments here or, if you are in the Austin area on Sept. 18, join me and others for an informal lunch time tweetup for a face-to-face discussion. Details here.